Exchanges

Exchange Policies: EXCHANGES ONLY NO MONEY BACK RETURNS
-Mermaids Boutique wants all customers to be 100% satisfied with their purchase. However unfortunately, swimwear is intimate apparel, so will can NOT provide refunds, (NO EXCEPTIONS). In the event you would like to exchange an item or would like a store credit please follow the procedures below, exchanges or store credits.
-All future shipping charges for exchanges or store credit will be the responsibility of the purchaser.
-We reserve the rights to refuse service to anyone that is making excessive exchanges.
-Mermaids Boutique is not responsible for any duties, taxes, custom charges or other fees incurred with international shipping.
-All international sales are FINAL! NO exchanges, store credits or returns are permitted. Thank you for your understanding!
 
Procedures For Exchanges/Store Credits:
-To exchange or receive a store credit, please call us at 305 662-8621 within within 10 days of the shipment date.
-All exchanges must be unworn, no damages and not laundered. If the suit has any of the above it will be returned to the customer at their expense.
-If your initial purchase is subject to a store credit, the full amount of the credit will be available for your next purchase. If your next purchase is less than the existing store credit, the remaining balance will be available for future purchases. NO money back return. If your purchase is more then the store credit amount your card will be charged for the difference. 
-Once any tags are removed from an item we can not issue an exchange. NO EXCEPTIONS!
-All special orders and pre-orders will be charged at the time the order is placed. So items are returnable for store credit only!
-Shipment dates for special orders and pre-orders may vary, no refunds will be issued due to items not being shipped by estimated dates.
 
Care Instructions:
All items on our site are designer swimwear that uses the best fabrics and treated hardware available. Please be advised that all suits can be worn in the ocean and pool. All swimwear should be hand washed ONLY. Never machine wash, always rinse your suits out with cold water and hang dry. Never use woolite, bleach, or any stain removers. Sunscreens and tanning oils can be harmful to your suit.
 
Sizing:
If you have any questions or concerns regarding sizing or would like to mix and match top and bottom sizes please call us at305 662-8621. Our knowledgeable staff can help you with any questions you may have. Our store hours are Monday-Saturday 10:00am-6:00pm.  
 
You may also visit our Boutique in Miami Florida. Our retail store offers the same amazing swimwear brands and designs.
 
Mermaids Boutique
7328 Red Road
Miami Fl 33143

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